ABOUT US

RPMG Research Corporation, specializes in market research that provides insight into the understanding of evolving procurement practices, in particular as they relate to and are supported by bank commercial card technology. Since inception in 2000, our projects include numerous major market studies in the use and acceptance of bank purchasing cards, corporate travel cards, and virtual cards (or electronic accounts payable) primarily in North America.

A key objective of our benchmark survey series is to provide card issuers and card-using organizations with information that will help them maximize the value of using or accepting commercial cards. Thus, RPMG studies enable card issuers and users to:

  • 1Get information on emerging trends in commercial card use and the impact of competing payment technologies,
  • 2Make benchmark comparisons of card program performance by company size, industry, or type of governmental agency,
  • 3Identify key drivers to unlock the growth potential of card spending and enhance satisfaction with the card product,
  • 4Identify optimal governance and control practices  over card spending,
  • 5Evaluate the viability and progress of card toolkit options (e.g., single-use cards, buyer-initiated payments) in business-to-business commerce
  • 6Understand how the integration of card technology with organizational information systems impacts card program performance, and
  • 7Provide card issuers insights into how to better serve customer needs.

LEADRESEARCHERS

Richard Palmer

Richard Palmer

Ph.D., C.P.A., C.M.A.
Richard Palmer is a Professor of Accounting and Copper Dome Faculty Fellow in the Harrison College of Business at Southeast Missouri State University. Previously, he held teaching positions at Washington University in St. Louis, Eastern Illinois University, and the University of Tennessee, as well as management positions in both public accounting and the banking industry. Richard is a frequent speaker at commercial card conferences and is the author of over 60 professional and academic publications, including award-winning articles about industry use of e-procurement tools and bank commercial cards. His e-commerce and commercial card insights have been quoted in U.S. Senate hearings, the Wall Street Journal, ABC News Good Morning America, CNN Money, CBS News MarketWatch, American Banker, Business Finance, Purchasing, CFO, Cost Management, Treasury and Risk Management, Financial Executive, Credit Card News, Cards International, Credit Card Management, Federal Times, Journal of Payments Strategy and Systems, Government Procurement, and Business Integration.

Mahendra Gupta

Mahendra Gupta

Ph.D.
Mahendra Gupta is a Virgil Professor of Accounting and Management at the Olin School of Business at Washington University in St. Louis. He received his Ph.D. from Stanford University and M.S. from Carnegie Mellon University. Mahendra has been a consultant to various financial service and manufacturing firms, as well as government agencies. His writings have appeared in top accounting and management journals. Professor Gupta also served on the editorial board of several top journals in the accounting profession and currently serves on the board of several organizations. He has written extensively and speaks frequently on e-commerce, performance measurement, and commercial card products.