ABOUT US

RPMG Research Corporation, specializes in market research that provides insight into the understanding of evolving procurement practices, in particular as they relate to and are supported by bank commercial card technology. Since inception in 2000, our projects include numerous major market studies in the use and acceptance of bank purchasing cards, corporate travel cards, and virtual cards (or electronic accounts payable) primarily in North America.

A key objective of our benchmark survey series is to provide card issuers and card-using organizations with information that will help them maximize the value of using or accepting commercial cards. Thus, RPMG studies enable card issuers and users to:

  • 1Get information on emerging trends in commercial card use and the impact of competing payment technologies,
  • 2Make benchmark comparisons of card program performance by company size, industry, or type of governmental agency,
  • 3Identify key drivers to unlock the growth potential of card spending and enhance satisfaction with the card product,
  • 4Identify optimal governance and control practices  over card spending,
  • 5Evaluate the viability and progress of card toolkit options (e.g., single-use cards, buyer-initiated payments) in business-to-business commerce
  • 6Understand how the integration of card technology with organizational information systems impacts card program performance, and
  • 7Provide card issuers insights into how to better serve customer needs.

LEADRESEARCHERS

Richard Palmer

Richard Palmer

Ph.D., C.P.A., C.M.A.
Richard Palmer is a Senior Lecturer of Accounting at the Olin Business School at Washington University in St. Louis. Previously, he held teaching positions at Southeast Missouri State University, Eastern Illinois University, and the University of Tennessee, as well as management positions in both public accounting and banking. He is a frequent speaker at commercial card conferences and the co-author of numerous articles about industry use of e-procurement tools and commercial cards. His insights on card use have been published in several journals (e.g., Cost Management, Journal of Payments Strategy and Systems, Government Procurement), as well as quoted in U.S. Senate hearings and popular North American news outlets (Wall Street Journal, ABC News Good Morning America, CNN Money, and CBS News MarketWatch).

Mahendra Gupta

Mahendra Gupta

Ph.D.
Mahendra Gupta is the former dean and the Virgil Professor of Accounting and Management at the Olin Business School at Washington University in St. Louis. His research has been published in leading academic journals. He has served on several editorial boards and is a frequent speaker at workshops and conferences worldwide. He also consults with various firms and government agencies and serves on various corporate and not-for-profit boards.