2018 Electronic Accounts Payable Benchmark Survey Results
Survey Overview
The 2018 Electronic Accounts Payable Benchmark Survey Results (the “Report”) provide a comprehensive analysis of survey responses regarding the use of “electronic accounts payable,” including trends, benchmark data, and variables that factor into program success.   The survey defined Electronic Accounts Payable (EAP) as “non-plastic commercial card accounts used to pay for goods and services after an invoice has been received for those goods or services (in other words, card payment did not occur at the point or time of sale).”  The Report is based on over 1,100 responses from EAP end-users representing public and private corporations, State and Federal government agencies, Cities and Counties, Colleges and Universities, School Districts, and Not-for-Profit organizations. All corporate sizes (Fortune 500-Size, Large Market, Middle Market, and Small Market) are represented in the Report.  Thirty-two different EAP providers, all major EAP-providing brands are represented in the survey response.    

This complete report consists of the three separate reports that constitute the 2018 Electronic Accounts Payable Benchmark Survey Results, including: 
  • Market Trends and Best Practices (the “Main” report)
  • Benchmark Data for EAP Use and Management 
  • The Provider’s Role in EAP Program Success 

Each of the key findings from these reports is summarized below.  

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