2017 Purchasing Card Benchmark Survey Results

Below are the component reports of the 2017 Purchasing Card Benchmark Survey Results. Please click on the title of the report in order to read a brief description and add it to your cart. If you were a participant in this survey, or if you would like to place a bulk order, please contact Professor Palmer directly for more information (Richard.Palmer@RPMGresearch.net).


Market Trends and Best Practices (the “main” report) (Price : $2,499)

Market Trends and Best Practices (the “main” report)

This report provides data on a wide range of important topics associated with successful purchasing card use, as follows:

The Enduring Appeal and Foundation of Purchasing Card Value
Respondents rate the level of value attained from purchasing cards across a variety of financial and process-improvement measures. Users identify purchasing card to be most preferred among other payment methods across various payment criteria. The Report highlights that the value attained from purchasing cards is largely driven by the actions of management in the categories of acceptance, control, and (use of) technology.

Purchasing Card Spending in the U.S. and Canada

The growth of purchasing cards is discussed between 2014 and 2016, and as projected through 2021. Factors influencing growth are measured including: the adoption of EAP (or virtual cards), mobile technology used in the procurement process, and the use of cards within e-procurement software.

Key benchmark statistics are provided for purchasing card programs, such as: Monthly spending per organization, per employee, per card, and per transaction; monthly transactions per card, the card-to-employee ratio, and the percentage of transactions of differing amounts paid by purchasing cards.

Cost Savings, Value Creation, and Benefits from Purchasing Card Use

The value created by purchasing cards is documented by way of staffing reduction/reassignment, transaction cost savings, cycle time savings, vendor discount improvement, increases in working capital, increased spend transparency, rebates, and elimination of petty cash accounts and cash advances. Additionally, the value created by purchasing cards can have a direct financial impact on a corporation’s net income and market valuation.

Program Progress and Potential

The current level of purchasing card use among various categories of goods and services is assessed, as well as the potential for greater card spending (and associated benefits) through the capture of more spending categories and a larger percentage of spending within each category paid with cards.

Electronic Accounts Payable
The current level of EAP adoption is discussed, as well as its impact on purchasing card programs, and the potential for market expansion.

Suppliers and Purchasing Cards
The level of supplier acceptance of purchasing cards is shown via the number of suppliers and the percentage of an organization’s supplier base paid with card. Additional topics include: (a) the impact of increased card acceptance, (b) card benefits received by a supplier for a p-card transaction for use in acceptance negotiations, (c) actions taken by respondents to incentivize suppliers to accept cards, and (d) enablement strategies in place and their impact on p-card programs. The Report also discusses purchasing card use with suppliers outside of the U.S. and Canada.

Best Practices
The 2017 edition of the Purchasing Card Benchmark Survey examines best practices of outstanding purchasing card programs and sheds light on continuing market trends. Specifically, the report includes the impact on card programs from card distribution, spending limits, mandates, supplier enablement strategies, technology integration, expanded card toolkit options, and more.

How to Improve the Program and On-Board a Virtuous Cycle
Simply put, greater card benefits are derived from greater card use. A set of nine action items are provided to assist struggling programs in improving their use of p-cards and obtaining the promised card value. Common barriers to p-card program growth and expansion are observed, as well as suggestions to overcome them.

“One Card” and Other Wallet Items
The prevalence of “one card” programs (one card used for all business expenses including travel) and its impact on organizations is examined, as well as the current status of card programs, other than p-card, in place.

Fraud, Misuse, and Barriers to Purchasing Card Program Success
As in previous years, the level of card misuse (policy violations, fraud, and misrepresented business spending) is assessed. The Report shows the prevalence of card misuse to be very low, and its impact to be financially insignificant compared to the cost savings and benefits derived from p-card use. Respondents provide some actions taken to reduce the potential for card misuse.

Price: $2,499


Purchasing Card Program Management (Price : $399)

Purchasing Card Program Management

This report provides data curated for purchasing card administrators (PCAs), and deals with the choices surrounding card program management.  Specifically, topics discussed include norms for employee resource commitment, training and communication policies, receipt and documentation archival practices, program evaluations and performance monitoring, the use of mandates, spending limit management, electronic transaction controls and other risk management activities, card issuer communications, and the progress of data integration and completeness.

Price: $399


The Issuer’s Role in Purchasing Card Program Success (Price : $399)

The Issuer’s Role in Purchasing Card Program Success

This report presents data that relate to the role that card issuers play in purchasing card program success.  Trends over the past nine years of the customer ratings of the importance of and satisfaction with the financial relationship with the card issuer, customer service and support, card issuer technology, data capture, data integration, and reporting software are examined for insights to enable issuers to evaluate their progress and plot specific improvements to meet customers’ needs.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Fortune 500-Size Corporations (Annual revenue $2B or greater) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Fortune 500-Size Corporations (Annual revenue $2B or greater)

This report presents benchmark data points for Fortune 500-Size corporations, including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Fortune 500-Size corporations.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Large Market Corporations (Annual revenue between $500M and $2B) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Large Market Corporations (Annual revenue between $500M and $2B)

This report presents benchmark data points for Large Market corporations,including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Large Market corporations.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Middle Market Corporations (Annual revenue between $25M and $499M) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Middle Market Corporations (Annual revenue between $25M and $499M)

This report presents benchmark data points for Middle Market corporations, including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Middle Market corporations.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Small Market Corporations (Annual revenue below $25M) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Small Market Corporations (Annual revenue below $25M)

This report presents benchmark data points for Small Market corporations, including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Small Market corporations.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: States and State Agencies (Large, Mid-Size, and Small) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: States and State Agencies (Large, Mid-Size, and Small)

This report presents benchmark data points for States and State Agencies (large, mid-size, and small), including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions  paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to States and State Agencies.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Cities and Counties (Large, Mid-Size, and Small) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Cities and Counties (Large, Mid-Size, and Small)

This report presents benchmark data points for Cities and Counties (large, mid-size, and small), including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Cities and Counties.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Colleges and Universities (Large, Mid-Size and Small) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Colleges and Universities (Large, Mid-Size and Small)

This report presents benchmark data points for Colleges and Universities (large, mid-size, and small), including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Colleges and Universities.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: School Districts (Large, Mid-Size, and Small) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: School Districts (Large, Mid-Size, and Small)

This report presents benchmark data points for School Districts (large, mid-size, and small), including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to School Districts. The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


Benchmark Data for Purchasing Card Use and Management: Not-for-Profit Organizations (Large, Mid-Size, and Small) (Price : $399)

Benchmark Data for Purchasing Card Use and Management: Not-for-Profit Organizations (Large, Mid-Size, and Small)

This report presents benchmark data points for Not-for-Profit organizations (large, mid-size, and small), including: average number of plastic purchasing cards; card-to-employee ratio; average monthly p-card spending; the percentage of transactions paid with p-cards; spending per transaction; monthly transactions per card; spending per card; and the percentage of active cards in a typical month.

We also present data related to program governance and control, specific to Not-for-Profit organizations.  The report includes the level of employee, top management, and supplier acceptance of p-cards, average spending limits and management thereof, use of electronic transaction controls, auditing, training and communication policies, use of technology to enhance the procurement process (mobile devices, e-procurement software, data integration, receipt retention, and web-based applications), card issuer relationship management, and more.

Price: $399


[Recommended] Combined Package of ALL 2017 Purchasing Card North American Benchmark Survey reports (Price : $4,999)

[Recommended] Combined Package of ALL 2017 Purchasing Card North American Benchmark Survey reports

This is our recommended option and includes the following reports: (a) Market Trends and Best Practices (the “main” report), (b) Purchasing Card Program Management, (c) Benchmark Data for Purchasing Card Use and Management (all 9 segment reports), and (d) The Issuer’s Role in Purchasing Card Program Success.  

Please note that this package does NOT include the “Global Benchmark Survey Results”.  If you are interested, please add that report to your cart separately.

Price: $4,999


2017 Purchasing Card Global Benchmark Survey Results (based on responses outside of North America) (Price : $499)

2017 Purchasing Card Global Benchmark Survey Results (based on responses outside of North America)

The 2017 Purchasing Card Global Benchmark Survey Results (the “Report”) is RPMG Research Corporation’s inaugural edition of the Purchasing Card series for organisations located outside of the United States and Canada.  The report analyses the responses of card users from eleven different card issuers regarding purchasing card value, spending patterns, growth potential, supplier acceptance, and card misuse.  Additionally, where applicable comparisons to U.S. and Canadian card programmes are made to highlight the cultural and organisational differences among global programmes. Key topics discussed in the global report are summarised below.

The Global Perspective on Purchasing Card Value and Benefits
Global respondents rate the level of value attained from purchasing cards across a variety of financial and process-improvement measures, including simplifying the purchasing process; increasing procurement efficiency; reducing the number of petty cash accounts and cash advances; reducing labor costs associated with processing transactions; improving working capital/cash flow; and improving spend transparency.  The value attained from purchasing cards is largely driven by the actions of management in the categories of acceptance, control, and (use of) technology. 

The Report analyses major benefits of card use (transaction cost savings, increased working capital, process simplification, and procurement cycle time savings) from the global card programme perspective.

Global Purchasing Card Spending Norms
Average purchasing card programme benchmark statistics are provided to assess the level of p-card use in regions outside of the U.S. and Canada.  Data points discussed include monthly spending per organisation, per employee, per card, and per transaction; monthly transactions per card, the card-to-employee ratio, and the percentage of transactions of differing amounts paid by purchasing cards. 

The benchmarks are also provided for specific global segments including (a) Europe and the United Kingdom, and (b) Asia and the Asia-Pacific region.

Global Growth Potential
Global respondents estimate the expected growth of conventional p-card spending (plastic, ghost, and cardless accounts) through 2021.  Furthermore, based on current capture and penetration of spending with purchasing cards, global programmes have significant growth potential.

Supplier Acceptance of P-Cards Outside of the U.S. and Canada
The current state of supplier enablement is assessed for global card programmes, as well as the impact proactive actions have on card acceptance and purchasing card value.
 
Card Misuse among Global Programmes
The level of card misuse (policy violations, fraud, and misrepresented business spending) among global card programmes is assessed.  The data shows the prevalence of card misuse to be very low, and its impact to be financially insignificant compared to the cost savings and benefits derived from p-card use.

Price: $499